Returns & Exchanges

Returns & Exchanges

Please look over your order as soon as your receive it.  If you are not pleased with your purchase, Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:

Refund / Exchange Policy

Time Period: You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request. 

Guarantee Range:

  • 1.Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales
  • 2.The hair must be in its original bundle and not be untied at the top
  • 3.The hair must be in its original packaging.

Custom-Made Orders Cannot Be Exchanged Or Retured

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

  • Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.
  • Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.


  • You must contact us within 7 days of receiving your order.
  • Depending on the situation, we may ask you to send photos/video of the hair
  • Return package must include: Your name, Your contact number, and order ID
  • Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.
  • Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.

Customer Service Contact: e-mail us at: